Flanders, New Jersey, December 21, 2012 – EP²M, LLC, an industry-leading systems integrator and Gold-level member of Oracle PartnerNetwork (OPN), announced today that the City of Burbank municipal utility, BWP, serving 45,000 households and 6,000 businesses with water and electricity in Burbank, CA, has selected EP²M to implement Oracle Utilities Customer Care and Billing to help Burbank meet aggressive California conservation requirements while increasing operational efficiencies and enhancing customer care.
"Deploying this next-generation customer information system is a smart strategy that will help Burbank keep pace with new water and electric conservation requirements, reduce technology overhead, and improve customer service with new customer programs and initiatives,” said EP²M CEO Dave Mulit. "As a deeply experienced systems integrator with exclusive focus on Oracle Utilities applications, EP²M's industry specialists are dedicated to helping utilities like BWP succeed with strategically leveraged Oracle Utilities solutions implementations.”
BWP is replacing a first generation distributed billing system with Oracle Utilities Customer Care and Billing, which delivers both customer and financial data management, automates receivables functions, and provides Burbank with a 360-degree view of customer relationship elements such as orders, contacts and collections.
"EP²M's extensive experience and proven methodology made them the obvious choice as our systems integration partner,” said BWP's Joanne Fletcher, executive sponsor of the Oracle Utilities Customer Care and Billing implementation. "We're confident that Oracle Utilities Customer Care and Billing positions us to meet customer, sustainability, and regulatory requirements while giving us an end-to-end solution that will streamline business systems, increase reliability and accuracy, and improve customer satisfaction.”
EP²M is an industry-leading systems integrator and a Gold level member in Oracle PartnerNetwork (OPN), providing multi-product system implementation, high value project management and expert application support services for utility and public sector customers. EP²M's mission is to ensure 100% project implementation and operational success through collaborative and cost-effective methodologies. EP²M provides Project Management, Quality Management, and Risk Management services to help clients reduce costs, save time, improve reliability, increase efficiencies and improve customer service by strategically leveraging their IT investments.