The need for greater efficiency, desire to track progress over time, interest in comparing results with peer organizations, and identification of priority gaps are prompting water, wastewater, and stormwater utilities to establish performance-measurement programs. Their overriding goal is to allocate scarce resources to the most important areas.
To help utility managers accomplish these objectives, in 2014 the Water Research Foundation (WRF) released a report and tool for assessing performance in 10 key areas ranging from Product Quality to Stakeholder Understanding and Support.
On April 23, the 16 water and wastewater utilities that helped develop Ten Attributes of Effective Utility Management (EUM) will share their experiences with the tool at a day-long workshop in Cincinnati. EPA and industry association representatives will provide insight into benchmarking in the water industry as a whole.
The workshop is part of a conference on Water Efficiency and Performance Assessment sponsored by the International Water Association.
The September 2015 issue of Public Works will more fully describe the process with a case study on how the Albuquerque Bernalillo County Water Authority in New Mexico used EUM to inform decision-making.