Citizens on patrol

“Now that we have this tool, we're considering giving employees smartphones to report issues from the field more effectively,” says City of New Haven, Conn., Chief Administrative Officer Rob Smuts. “Take a picture, type in a few pieces of information, and you're done.” Photo: SeeClickFix

To report a problem in Baltimore, citizens use a 311 mobile app to send details and pictures to the city's public call center. Photo: Connected Bits

The public can check the status of reports and city response times through the Baltimore 311 mobile app, track their locations, and browse through photos. Photos: Connected Bits

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