Launch Slideshow

Error: less than 300px wide output not yet supported

Working with the best

Working with the best

  • Image

    http://www.pwmag.com/Images/tmpDEA%2Etmp_tcm111-1349867.jpg?width=150

    true

    Image

    150

  • Image

    http://www.pwmag.com/Images/tmpDF3%2Etmp_tcm111-1349876.jpg?width=150

    true

    Image

    150

  • Image

    http://www.pwmag.com/Images/tmpDE8%2Etmp_tcm111-1349865.jpg?width=250

    true

    Image

    250

  • Image

    http://www.pwmag.com/Images/tmpDF1%2Etmp_tcm111-1349874.jpg?width=150

    true

    Image

    150

  • Image

    http://www.pwmag.com/Images/tmpDF2%2Etmp_tcm111-1349875.jpg?width=250

    true

    Image

    250

    Quintana and Keeney

  • Image

    http://www.pwmag.com/Images/tmpDF4%2Etmp_tcm111-1349877.jpg?width=250

    true

    Image

    250

    Johnson and Kempton

  • Image

    http://www.pwmag.com/Images/tmpDF6%2Etmp_tcm111-1349879.jpg?width=250

    true

    Image

    250

    Quriam and Theriault

  • Image

    http://www.pwmag.com/Images/tmpDF7%2Etmp_tcm111-1349880.jpg?width=150

    true

    Image

    150

  • Image

    http://www.pwmag.com/Images/tmpDF8%2Etmp_tcm111-1349881.jpg?width=250

    true

    Image

    250

    Vanderzee and Thompson

  • Image

    http://www.pwmag.com/Images/tmpDE9%2Etmp_tcm111-1349866.jpg?width=150

    true

    Image

    150

  • Image

    http://www.pwmag.com/Images/tmpDEB%2Etmp_tcm111-1349868.jpg?width=250

    true

    Image

    250

    Markinson(left) and DeVries

  • Image

    http://www.pwmag.com/Images/tmpDEC%2Etmp_tcm111-1349869.jpg?width=150

    true

    Image

    150

  • Image

    http://www.pwmag.com/Images/tmpDED%2Etmp_tcm111-1349870.jpg?width=250

    true

    Image

    250

    Waldron and Frevert

  • Image

    http://www.pwmag.com/Images/tmpDEE%2Etmp_tcm111-1349871.jpg?width=150

    true

    Image

    150

  • Image

    http://www.pwmag.com/Images/tmpDEF%2Etmp_tcm111-1349872.jpg?width=250

    true

    Image

    250

    Causey and Funnye

  • Image

    http://www.pwmag.com/Images/tmpDF0%2Etmp_tcm111-1349873.jpg?width=150

    true

    Image

    150

  • Image

    http://www.pwmag.com/Images/tmpDF5%2Etmp_tcm111-1349878.jpg?width=150

    true

    Image

    150

  • Image

    http://www.pwmag.com/Images/tmpDF9%2Etmp_tcm111-1349882.jpg?width=150

    true

    Image

    150

  • Image

    http://www.pwmag.com/Images/tmpDFA%2Etmp_tcm111-1349883.jpg?width=250

    true

    Image

    250

    Rickman, Ziegler, and Pedigo-Marchall


NEW POINT OF VIEW

Brian Ziegler
Public Works and Utilities Director
Pierce County, Wash.

Brian Ziegler's a busy guy. His list of responsibilities includes roadway planning, design, construction, maintenance, and operations; managing a ferry system and two airports; wastewater collection and treatment for 60,000 customers; solid waste; and overseeing a storm-water management and construction program serving rural property owners.

“Brian came to the department with five initiatives: employee safety and development, quality and process improvement, accountability, communication, and project delivery. This focus guides us so we don't get off track while working to meet goals,” says Sandra Pedigo-Marshall, communication and accountability manager of Pierce County Public Works and Utilities.

Around 2007, the department was experiencing a lot of turnover. Rather than having outgoing employees complete the infamous exit survey, Ziegler implemented the “stay survey” for all employees.

“Instead of figuring out why people left, Brian wanted to know what the department could do to encourage retention. This gave employees a chance to tell upper management where to shift focus to make the department a better place to work,” says Toby Rickman, deputy director of public works and utilities.

After the results were in, management — under Ziegler's direction — made improvements and implemented changes in the department's strategic plan. Employee recognition procedures, for example, were refocused to acknowledge education, certificates, and licenses, and encourage employees to participate on national committees and boards. Once employees saw action on behalf of their feedback, they felt empowered to help make positive changes.