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The Maryland State Highway Administration (MSHA) was faced with juggling competing demands in the reconstruction of two bridges feeding into Annapolis, the 350-year-old state capital. It sson became clear that garnering community support had to be the top priority.
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Public works departments spend considerable resources handling requests from constituents—answering questions, fulfilling service orders, resolving complaints. To streamline the process, more and more agencies are implementing sophisticated customer relationship management (CRM) systems to process...
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By industry association figures, it costs $10,000 to $12,000 per space to build a new multi-level garage. Even more staggering is the estimated annual cost of $650 per space to simply operate the structure, including lighting, cleaning, employees, elevators, and gate equipment.
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Two major Clean Water Act settlements recently announced by Baltimore County and the Washington Suburban Sanitary Commission are anticipated to lead to more than $1 billion in sewer system improvements.