Other stories by Diana Granitto

  • Hiring millenials is key to succession

    By showing residents what public works is doing within the community, Twitter, Facebook, and citizen-engagement apps promote the profession.

  • Two excellent succession planning resources

    In a recent APWA survey, only 21% of responding agencies had a succession plan, 43% were developing one, and 36% had neither succession policies or was working on them.

  • Internships plug a glaring curriculum gap

    In addition to introducing engineering students to public works, internships provide important benefits to employers.

  • Ice and snow consultants

    Two public works professionals crash through the glass ceiling as they give advice on ice and snow removal to public works departments.

  • Ice and snow consultants: Snow angels to the rescue

    Helping public works departments streamline snow and ice control will keep consultants Diana Clonch and Diane Watkins in snow boots for years.

  • Illinois' Municipal Partnering Initiative (MPI)

    A joint buying initiative gaining momentum in suburban Chicago has saved participating communities more than $1.23 million since it was launched three years ago. Thirty communities have joined forces to procure a wide range of public works and construction services.

  • Public works training for city and county employees

    Illinois created a program to nurture future public works managers. Although it is designed for supervisors, it has value for public works personnel at all levels.

  • To screen or not to screen?

  • Bridging Controversy and Consensus

    The Maryland State Highway Administration (MSHA) was faced with juggling competing demands in the reconstruction of two bridges feeding into Annapolis, the 350-year-old state capital. It sson became clear that garnering community support had to be the top priority.

  • Keep the customer satisfied

    Public works departments spend considerable resources handling requests from constituents—answering questions, fulfilling service orders, resolving complaints. To streamline the process, more and more agencies are implementing sophisticated customer relationship management (CRM) systems to process...