The Anchorage Water & Wastewater Utility—seeking to streamline customer service and billing operations—has implemented a new customer information system to serve its 55,000 clients.

Atlanta-based Indus International Inc. provided the utility with a new service delivery management system, in response to the agency's goal to replace its outdated mainframe-based system with a more cost-effective, flexible option. The system includes a Web-based platform that provides customer service representatives with efficient access to diverse customer information. Its open architecture provides streamlined integration to key third-party systems such as interactive voice recognition and online service options for customers.