An International Parking Institute (IPI) Accredited Parking Organization (APO) has achieved a comprehensive standard of excellence. APO recognizes best practices in responsible parking management and operations, customer service, professional development, safety, and security.
"Until now, there has been no industrywide standard for institutional, municipal, medical, university, airport, private, and other parking organizations," says IPI Executive Director Shawn Conrad, CAE. "Our new program is a standard by which they can measure their progress in achieving best practices. The accreditation process will inspire them to improve facilities, services, and results. Both the parking industry and the public will benefit."
The new standard was developed by IPI's APO Committee, chaired by David Hill, Clayton-Hill, and including L. Dennis Burns, CAPP, Kimley-Horn; Lee Bourque, Carl Walker, Barbara Chance, CHANCE Management Advisors, R. Max Clark, CAPP, Capital City Development, Corp., Michael Drow, CAPP, SP+; David Feehan, Civitas Consultants; Vanessa Solesbee, Kimley-Horn; with Technical Assistance from Casey Jones, CAPP, SP+; and Christine Stewart, Clayton-Hill.
To become certified as an APO, an organization must demonstrate commitment to ongoing evaluation and improvement of program outcomes through the implementation of industry best practices. Applicant organizations work with a third-party reviewer to organize and present evidence of accomplishment of 250 criteria in 13 categories. In 2016, organizations exceeding the standard may earn Accreditation with Distinction.
The industry's first five parking organizations to become APOs are:
- Miami Parking Authority, Miami
- Cornell University Commuter and Parking Services, Ithaca, N.Y.
- University of Washington Transportation Services, Seattle
- City of Houston Parking Services Department, Houston
- Missoula Parking Commission, Missoula, Mont.
Organizations interested in becoming APOs can download information, including the 35-page APO Manual for Applicants, at parking.org/apo. For more information, contact Rachel Yoka at email@example.com, or 571-699-3011.