Constituent Relations

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    Keep the customer satisfied

    Public works departments spend considerable resources handling requests from constituents—answering questions, fulfilling service orders, resolving complaints. To streamline the process, more and more agencies are implementing sophisticated customer relationship management (CRM) systems to process...

     
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    Tapping into bottled water

    Bottled water is big business Since the mid-1990s, the market for Evian and other brands has boomed in the United States and around the world. Even soft-drink companies like Pepsi and Coca-Cola have jumped on the aquatic bandwagon, supplementing their product lines with their own successful brands...

     
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    Great Lakes Town Hall seeks input

     
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    Public works is child's play

     
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    Legendary bear, owl celebrate milestones

    Smokey Bear recently marked his 60th year of protecting America's forests, making the furry forest ranger the longest running public-service campaign in history.

     
  • Extroverted engineering

     
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    A lucky, albeit leaky, find

    In the 1870s, city engineer Major Charles Davis was called to investigate a typical public works complaint—the dreaded “basement backup problem.” We can all imagine what Davis faced when he showed up to investigate—a group of homeowners upset with water flooding into their basements, absolutely...

     
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    Flood demo shows off school's watershed plan

     
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    Feeling ‘Down in the Dumps'?

    Cheer up. Spending an afternoon being down in the dumps isn't nearly as bad as you might think. After all, with trash galore, sewers, and waste streams to visit, how could you feel low?

     
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    Building buy-in

    Flood control is a hard sell in a desert, says Scott Vogel. As a civil engineer with the Flood Control District of Arizona's Maricopa County, he knows what he's talking about.

     
 
 
 
 

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