Evans, Colorado, a growing town one hour north of Denver, felt as though they could not provide the best possible customer service for clients due to the amount of time they took reading old water meters. Aging meters also had inaccuracies which led to estimating monthly water use for almost a quarter of residents.
These problems were changed by the towns switch over to Sensus, who equipped them with the FlexNet® communication network and iPERL® and OMNI™ water meters. This gave the city a smart water network which has allowed them to receive accurate usage data and allowing utilities workers to better address customer concerns:
“Our technicians have noticed a difference in customer satisfaction,” said Crist. “Armed with data collected from new meters, they’re able to quickly identify solutions to their problems before they are reflected on our customers’ bills.”